Question 1

What counts as a pest emergency?

Accepted Answer

Anything posing an immediate safety risk (stinging insect nests in traffic areas, snakes indoors, aggressive bee activity), pests in sensitive spaces (rodents in kitchens or nurseries), or business-critical situations like a sighting before a health inspection. When in doubt, call — we'll tell you honestly whether it needs emergency dispatch or a standard appointment.

Question 2

How fast can you actually get here?

Accepted Answer

Inside the Austin metro, emergency calls before noon are usually serviced the same afternoon; calls later in the day are serviced that evening or first thing next morning. The dispatcher gives you a real time window when you call — not a 'sometime tomorrow.'

Question 3

Does emergency service cost more?

Accepted Answer

Same-day dispatch during business hours costs the same as standard service. After-hours emergency visits carry a dispatch fee that is quoted clearly on the phone before anyone rolls a truck — no surprise invoices.

Question 4

What should I do while I wait?

Accepted Answer

Keep people and pets away from the hazard, don't attempt DIY treatment (spraying a nest or cornering an animal makes our job harder and your risk higher), and if it's a snake, keep eyes on it from a distance if safely possible. The dispatcher will give you situation-specific guidance.

Urgent Pest Problem? We're Already Moving.

Situations We Treat as Emergencies

Stinging Insect Nests

Snake in the Home or Garage

Rodents in Living Spaces

Bed Bugs Before Guests or Travel

Aggressive Bee Colony Activity

Commercial Sighting Before Inspection

From Your Call to Our Truck in Four Steps

Call the Emergency Line

Priority Dispatch

Stabilize & Treat

Follow-Up Plan

Emergency Service Questions

Don't Wait It Out. Call It In.